Refund Policy
Return & Refund Policy
At Charms Me, we are committed to providing an exceptional shopping experience for our customers, including clear and transparent return and refund policies that respect the applicable laws of the market we serve.
Scope of This Policy
This policy applies to all orders placed on Charms Me, shipped to our served markets: Europe.
Returns and Refund
Returns are accepted within 14 days of delivery. Items must be unworn, in their original condition, and returned in their original packaging. Return shipping costs are the responsibility of the customer.
Once your return is received and inspected, we will process your refund in euros (€) to your original method of payment.
How to Request a Refund
Contact our customer service team at support@hensbury.com. Please include:
- Your order number
- A precise description of the defect or non-conformity
- Photos illustrating the issue
Our team will review your request and respond within 1 to 2 business days.
Refund processing :
If your request is approved, we will process your refund within 14 business days via the original payment method.
Return Shipping Costs
Return shipping costs are in all cases the responsibility of the customer.
Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Items that have been used, worn, or altered
- Items without their original packaging
- Items returned without prior authorization from our customer service team
Delivery Issues & Damaged Packages
If your order arrives visibly damaged, please refuse delivery if possible, or contact us immediately at support@charms-me.com with photographic evidence. We will investigate and resolve the matter promptly.
Contact Details
Store name: Charms-Me
Email: support@charms-me.com
Customer service hours: Monday to Friday: 8am – 6pm (CET)
We do our best to respond to your emails within 1 to 2 business days.